Full-time
Full-time
Remote
Monday to Friday, 9 PM to 6 AM PHT
US Eastern (EST)
Team lead / manager
About the role
Lead a team of eight agents, review call quality and keep shift coverage on track. This is a sample listing created for testing. Clearline Connect is a fictional company.
Responsibilities
Complete your assigned work accurately and on time. Communicate clearly and flag problems early. Keep records and notes up to date. Share short weekly progress updates.
Requirements
Reliable internet and a quiet workspace. Clear written and spoken English. Comfortable with: Team leadership, Call quality monitoring, Scheduling, Coaching.
Required skills
Call quality monitoringCoachingSchedulingTeam leadership