Technical and Specialized Support
Technical Support Specialist (Tier 1)
Full-time
Remote
Monday to Friday, 11 PM to 8 AM PHT
US Eastern (EST)
Mid level
About the role
First-line support for a B2B software product: reproduce issues, find answers in the docs and escalate clearly to engineering. This is a sample listing created for testing. Kestrel Software Labs is a fictional company.
Responsibilities
Complete your assigned work accurately and on time. Communicate clearly and flag problems early. Keep records and notes up to date. Share short weekly progress updates.
Requirements
Reliable internet and a quiet workspace. Clear written and spoken English. Comfortable with: Zendesk, Troubleshooting, SQL basics, Technical writing.
Required skills
SQL basicsTechnical writingTroubleshootingZendesk