Call Center and Voice Support
Tier 1 Phone Helpdesk Agent
Full-time
Remote
Monday to Friday, 10 PM to 7 AM PHT
US Pacific (PST)
Mid level
About the role
Help customers with connection and account issues by phone, and escalate what you cannot fix. This is a sample listing created for testing. Voltline Telecom is a fictional company.
Responsibilities
Complete your assigned work accurately and on time. Communicate clearly and flag problems early. Keep records and notes up to date. Share short weekly progress updates.
Requirements
Reliable internet and a quiet workspace. Clear written and spoken English. Comfortable with: Troubleshooting, Ticketing, Aircall.
Required skills
AircallTicketingTroubleshooting